CPG systems built by CPG operators

Operating systems
built for CPG.

Use Horizon OS — our ready-built platform — or let us build a custom operating system around the way your business actually works.

Built by CPG operators — we've managed the wholesale accounts, wrestled with the chargebacks, and lived in the spreadsheets. We build systems we wish we'd had.

Horizon dashboard
The Problem

Most CPG brands don't know
what they're missing.

Deductions pile up. Chargebacks slip through. Margins quietly erode. Most operators discover these problems months too late — if at all. Horizon finds them in real time.

Deductions
$4,200
Invalid deductions found this month across 3 retailers
Action needed
Fulfillment
2 orders
At risk of chargeback — routing deadline in 18 hours
At risk
Margin Health
$890/mo
Amazon co-op rate overpayment quietly draining margin
Detected
Inventory
18 days
Variety Pack projected to stock out before next PO window
Low stock
Accounts Receivable
$31K
Overdue more than 60 days across 3 wholesale accounts
Past due
Brand Health
−8 pts
Operations pillar declining — chargebacks dragging score
Review
The Solution

Horizon catches it all.
Before it costs you.

Every issue surfaced in real time — deductions flagged, margins tracked, inventory forecasted, receivables monitored. Here's what Horizon found.

Deductions
$4,200
Invalid deductions flagged and organized — dispute-ready in one click
Recovered
Fulfillment
Protected
Routing deadlines monitored — alerts sent 48 hours before cutoff
On track
Margin Health
$890/mo
Co-op rate overpayment flagged and corrected before next invoice
Sealed
Inventory
PO sent
Stockout predicted 6 weeks out — purchase order auto-drafted
Covered
Accounts Receivable
$31K
Overdue accounts flagged, payment plans initiated this week
In progress
Brand Health
+12 pts
Operations pillar recovering — chargebacks resolved, score climbing
Improving
Two Ways to Work With Horizon

Your business. Your system.

Whether you want to get started fast or build something designed specifically around your workflows, Horizon has a path for you.

Ready-Built

Horizon OS

Our fully built CPG operating system. Ready to deploy in days, not months. Designed around how CPG brands actually run — inventory, production, orders, deductions, margins, and more.

Live in under 7 days
10+ CPG-specific modules included
Unlimited users, flat monthly rate
Guided onboarding always included
Explore Horizon OS →
Custom Built

Custom Systems

We design and build a custom internal operating system specifically around your workflows, your team, and your technology stack. You own it when we're done.

Built around how you actually operate
Deep operational discovery process
Full implementation & team training
You take ownership at completion
Build a Custom System →

The Horizon Way

One system, built for how CPG actually runs.

Horizon connects every shipment, retailer, deduction, and PO into one operating system — so your team always knows where you stand and what to fix next.

See how Horizon works →
01 Every retailer and channel in one dashboard
02 One brand health score across your whole operation
03 Catch issues before they turn into chargebacks
04 Dispute deductions in hours, not weeks
05 Know your real margin on every SKU, every retailer
Built for CPG

Where other ERPs fall short,
Horizon excels.

Generic ERPs weren't designed for deductions, brand health, or retailer scorecards. Horizon was — built from day one for how CPG brands actually operate.

Active Shipment Tracking

Ordered Picked In Transit Received Done

PO #4521 → Whole Foods

FedEx Ground · ETA Jan 14

En Route

Warehouse Emailing

✦ AI Drafted
To ops@acmewholesale.com
Re PO #4521 — Confirm Receipt
Hi team, please confirm receipt of 12 cases of SKU-001. Let us know of any discrepancies before we process the invoice...

Brand Health Score

73 /100

↑ +5 pts this month

Operations
68
Financial
82
Retail Performance
71
Supply Chain
65
Marketing
79

Real-time · 5 pillars · 18 signals

View breakdown →

Dispute Tracking

✦ AI Assist

Target · #D-2948

−$1,240

POD on file. Invalid per vendor agreement §4.2. Estimated win probability: 89%

In Dispute File now →

Margin by Order

Whole Foods
38.2%
Sprouts
31.4%
Amazon
18.7%
Kroger
32.9%

Retailer Scorecards

Retailer Fill On-Time Grade
Whole Foods 98% 96% A+
Sprouts 94% 91% A
Amazon 87% 82% B+
Target 91% 88% A−
Getting Started

Up and running in days.
Not months.

Connect, configure, and go live — your Horizon specialist handles the heavy lifting.

5
Days
Average time to go live
1
Specialist
Dedicated to your onboarding
$0
Setup Fee
Always included
Day 1

Connect Your Stack

Link Shopify, Amazon, QuickBooks, and your carriers in minutes. No IT team or custom code needed.

Days 2 – 4

Guided Setup, Your Way

Work through our onboarding module at your own pace, with a Horizon specialist ready to jump in.

Day 5 – 7

Go Live & Get Insights

Dashboards, margin analysis, deduction tracking, and Brand Health Score — live from day one.

Custom Systems

Built around
your business.

Most software asks you to change how you work to fit the platform. Horizon Custom Systems takes the opposite approach — we learn how your business operates and build the system around it.

Your business
shouldn't have to
change to fit
your software.

Critical workflows live in spreadsheets. Too many disconnected platforms. Manual data entry between systems. Teams building workarounds because the software doesn't match their process. Sound familiar?

We understand CPG operations firsthand — inventory, retail orders, 3PLs, deductions, production, forecasting, and retailer reporting. We build systems that reflect the way your business actually runs.

Examples of what we build — not a limitation
Inventory & 3PL Management Retail Order Management Deduction & Chargeback Management Demand Forecasting Production Planning Purchase Orders Retailer Profitability Month-End Reconciliation Sales & Retail Reporting Executive Dashboards Workflow Automation AI Operational Insights + Custom tools unique to your operation
See How It Works →
Our Process

Discover. Build. Implement. Hand it over.

1
Phase 1
Discover
We work directly with your team to understand your workflows, current software, spreadsheets, reporting processes, bottlenecks, and operational challenges.
2
Phase 2
Design & Build
We design and build a custom internal operating system around your workflows — consolidating processes, automating repetitive work, and improving visibility across your operation.
3
Phase 3
Implement & Optimize
For 3 months, your team gets up to 15 hours/month of direct support — implementation, optimization, minor modifications, and training. Unused hours don't roll over.
15 hrs/mo included
4
Phase 4
Train & Transfer
We train your designated team to understand, operate, and administer the system. At completion, you take full ownership. We build it, we hand it over.
You own it
A Different Kind of Systems Partner
We build it. We implement it.
We teach your team. Then it's yours.
We don't want clients permanently dependent on Horizon. We train your team to operate, administer, and make appropriate changes to the system — then hand over ownership at the end of the engagement.
Explore Custom Systems → Or book a systems consultation
Customer Success

A teammate, not
a help desk.

Horizon is built to help you make decisions — and when you need help getting there, we're right inside the platform with you. Real support from people who know CPG, not bots or ticket queues.

Submit from anywhere in the app

Open a support ticket without leaving Horizon. No external portals, no separate logins — just ask.

Real responses within hours

You get a direct reply from someone who understands CPG — chargebacks, retailer ops, production planning. Not a bot, not a script.

Your CSM knows your business

We track your SKUs, retailers, and history. Context is never lost — you never have to explain yourself twice.

Full history, always visible

Every message, update, and resolution lives in one thread. Nothing falls through the cracks.

Horizon — Support
TKT-0142
Inventory sync not updating for Whole Foods
Open
Sarah Chen · Prime Health Foods Opened Today, 9:14 AM
Sarah Chen
Hey — our Whole Foods channel inventory hasn't synced since yesterday. We have units at the LA warehouse but the platform is showing zero. This is pretty urgent as we have an order coming in tomorrow.
Today, 9:14 AM
Alex · Horizon
On it, Sarah. Found a sync gap tied to yesterday's warehouse adjustment — the count didn't post correctly to the Whole Foods feed. Correcting it now. Should reflect the right inventory in the next few minutes. I'll confirm once it's live.
Today, 9:31 AM
Alex · Horizon
All fixed — LA warehouse is now showing correctly on the Whole Foods channel. You're good for tomorrow's order. Also flagged this adjustment type for a watch rule so it doesn't slip through again.
Today, 9:44 AM
Reply to Sarah…
Get Started

Two ways to work with Horizon.

Whether you want to get running fast or need a system built exactly around your operations — we have a path for you.

Ready-Built Platform
Horizon OS
Deploy in days. Everything a growing CPG brand needs — inventory, orders, finance, production, deductions, analytics — connected and ready to go.
  • Live in days, not months
  • Unlimited users included
  • White-glove onboarding by CPG operators
  • Personalized demo built around your brand
$2,500/mo · Unlimited users · Every feature included
Book a Demo →
Custom-Built System
Custom Systems
We learn how your business operates and build a custom internal operating system designed around your specific workflows, processes, and team.
  • Built around your exact workflows
  • Consolidates your current tools & spreadsheets
  • 3 months of included implementation support
  • You own the system at the end
Starting at $12,000 build + $3,000/mo for 3 months
Book a Systems Consultation →